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HOW TO ORDER? 
To place an order on our site, nothing is easyer!
– Add the products you want to buy into your shopping cart by clicking on the “Buy Now” button on each product page
– Validate your shopping cart and delivery method
– Enter your details and payment information
– Accept the CGV and click on “Proceed to payment”
Once the order has been placed, a confirmation e-mail will be sent to you with a summary of the order.
How can I update or cancel my order?
For technical reasons, we cannot modify, cancel or exchange an order placed on the site. If the products ordered do not suit you, we invite you to follow our free return procedure described on this page within 14 days from the day after you received them.
How do I know the status of my order?
Upon validation of your order, you can follow its progress by send request to the following mail address: customercareonline@barbaravee.com
.
I have not received or lost my bill, how can I get a new one?
Your invoice will be sent with the product. If you have lost it, please do not hesitate to contact our customer service by e-mail at customercareonline@barbaravee.com

In which country do you ship?
All orders done on our site www.barbaravee.com are shipped all over in the world with differents purchase metod that you find in the cart page.
What are the methods, deadlines and delivery rates?
We offer two delivery methods: – Standard delivery: your package is delivered within 72 hours from the validation of your order and payment. INTERWORLD is responsible for the delivery of all orders. – Premium delivery: your package will be delivered in the same day if you order before 11am, from the validation of your order and payment. For orders received after 11 am, your package will be delivered within following morning.
Deliveries costs will be different in each Countries how indicated in the cart page.
Deliveries are made from Monday to Friday excluding our carrier’s national holidays
Can I postpone my shipment?
It is not possible to delay the shipment of the package.
I have mistaken the delivery address, how can I change it?
If the delivery address indicated on your order contains an error or needs further clarification, please contact our customer service as soon as possible by e-mail at customercareonline@barbaravee.com

How to track my package?
Once your order is shipped, you will receive an e-mail from the carrier (depending on your delivery choice) with a link allowing you to follow the delivery of your package.
What happens if I am not at home at the time of delivery?
If you chose the standard shipment If you are not at the delivery spot when the deliveryman comes, a notice is deposited in your mailbox and you will be informed of a new day and time of passage. If you are not there for the second passage, a third one will be planed and then, in case of absence, the customer service will contact you to plan a delivery day and time. If you chose the premium shipment If you are not at the delivery spot when the deliveryman comes, your order will be delivered into an access point and you will be informed by carrier of the access point address and opening hours.
I received a damaged package, what do I do?
If you encounter this problem, please accept our sincere apologies. Please contact our customer service department by e-mailing and mention your order number to customercareonline@barbaravee.com
. We also invite you to make specific reservations on the delivery note and to send a registered letter to the carrier within a maximum of 3 days after delivery, with a copy to customercareonline@barbaravee.com specifying your order number.
The product received does not match the product I ordered or it has a defect, what to do?
If you encounter this problem, please accept our sincere apologies. We invite you to notify us within 14 days from the day after you receive the product to the following email: customercareonline@barbaravee.com
What are the accepted payment methods?
The means of payment accepted on the online store barbaravee.com are: Visa, Mastercard, Amex and Paypal.
How can I be sure that my payment data is secure?
You can shop safely on our secure online shop with the following systems:
– The encrypted information concerning the order (name, address, credit card and bank details) cannot be read by external persons.
– SECURE SOCKET LAYER (SSL) certified secure transmission
– Secure internet transactions supported by Adyen (Secure Payment Internet Service).
– HTTPS mode on payment pages
We also suggest that you never give your passwords, credit card number, and other confidential information outside of the site’s payment and connection pages.
How do I use my promo code?
You can use your promo code very easily by following the following steps:
– In your shopping cart, click on «A coupon code? »
– Enter the code in the field that appears and click on “ok”
– The coupon code will be automatically applied to your order.
– Please copy carefully the promo code, including capital letter and special caracters
The coupon codes cannot be combined with another coupon code: only one coupon code can be applied to your basket.
Some promotional codes cannot be combined with another offer so be sure to read the mentions accompanying each promo code.
My payment is refused, what do I do?
The reason for refusing your payment is indicated on the payment page. Please consider the reason and try the payment again or contact our customer service by e-mail at customercareonline@barbaravee.com
– The grounds for refusal may be, among others:
– The card number is incorrect
– The expiration date of your card is incorrect
– The cryptogram is incorrect
– A threshold lower than the amount of the order

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